|
|
AN ANALYSIS OF THE TOURISTS' BED AND BREAKFAST IDENTIFYING MECHANISM AND DIFFERENCE IN THEIR SELECTION BEHAVIOR INFLUENCE |
ZHANG Yuan-gang1, CHEN Xi2, YU Xiang-yang3, CHENG Jing-jing3, HU Xiao-ping4 |
1. College of Tourism, Shanghai Normal University, Shanghai 200234, China;
2. School of Sport Leisure and Tourism, Beijing Sport University, Beijing 100084, China;
3. School of Tourism, Huangshan University, Huangshan 245021, China;
4. School of Economy and Management, Changshu Institute of Technology, Changshu 215500, China |
|
|
Abstract Based on the theory of identity, this study intends to build a theoretical model on the interactive influence mechanism between B&B brands and virtual community; and to explore the influential factors of tourists' B&B selection. From the perspective of man-land relationship, this study further explores the spatial differences of tourists' B&B selection behavior. In the path relationships between B&B brand identification and community identification, brand trust and community engagement, B&B brand identification and community identification on brand commitment, B&B brand and virtual community both have a non-parallel interactive influence on the traveler's identity. The results confirm that the two interactive paths can fully explain tourist's identity recognition mechanism and the factors that lead to the difference. The results are in line with the model construction assumption and indicate that the model has a good explanatory and predictive power on tourists' B & B selection. The results indicate that 1) the relationship model has strong explanatory power. 2) tourists' B&B brand identification has a positive impact on community identification, brand trust, and brand commitment; 3) B&B brand trust, community engagement, and brand commitment have significant partial mediating effects in their respective path relationships. 4) the group comparison of tourists' emotional difference helps to further identify the model's path relationships.
|
Received: 11 October 2018
|
|
|
|
|
[1] |
黄震方,黄睿.城镇化与旅游发展背景下的乡村文化研究:学术争鸣与研究方向[J].地理研究,2018,37(2):233-249.[Huang Zhenfang, Huang Rui. Research progress on rural culture in the context of rapid urbanization and tourism development:Academic debate and future research prospects[J]. Geographical Research, 2018,37(2):233-249.]
|
[2] |
刘彦随.中国新时代城乡融合与乡村振兴[J].地理学报,2018,73(4):637-650.[Liu Yansui. Research on the urban-rural integration and rural revitalization in the new era in China[J]. Acta Geographica Sinica, 2018,73(4):637-650.]
|
[3] |
陈佳,张丽琼,杨新军,等.乡村旅游开发对农户生计和社区旅游效应的影响——旅游开发模式视角的案例实证[J].地理研究,2017, 36(9):1709-1724.[Cheng Jia, Zhang Liqiong, Yang Xinjun, et al. The impact of tourism development on changes of households' livelihood and community tourism effect:A case study based on the perspective of tourism development mode[J]. Geographical Research, 2017,36(9):1709-1724.]
|
[4] |
王鹏飞,王瑞璠.行动者网络理论与农村空间商品化——以北京市麻峪房村乡村旅游为例[J]. 地理学报,2017,72(8):1408-1418.[Wang Pengfei, Wang Ruifan. Actor network theory and commodification in rural space:A case study of Mayufang village in Beijing[J]. Acta Geographica Sinica, 2017,72(8):1408-1418.]
|
[5] |
王渝,廖成林.乡村旅游住宿业产业组织管理研究——基于供应链协调的角度[J].农村经济,2017(3):66-72.[Wang Yu, Liao Chenglin. Study on industrial organization and management of rural tourism accommodation industry:Based on supply chain coordination[J]. Rural Economy, 2017(3):66-72.]
|
[6] |
刘传喜,唐代剑.乡村旅游新业态的族裔经济现象及其形成机理——以浙江德清地区为例[J].经济地理,2015,35(11):190-197.[Liu Chuanxi, Tang Daijian. Ethnic economic phenomenon of rural tourism new format and its formation mechanism:Taking Zhejiang Deqing area as a case[J]. Economic Geography, 2015,35(11):190-197.]
|
[7] |
陈燕纯,杨忍,王敏.基于行动者网络和共享经济视角的乡村民宿发展及空间重构:以深圳官湖村为例[J].地理科学进展,2018,37(5):718-730.[Chen Yanchun, Yang Ren, Wang Min. Development process of rural homestay tourism and spatial restructuring with the actor-network method from the perspective of shared economy:A case study of Guanhu Village in Shenzhen[J]. Progress in Geography, 2018,37(5):718-730.]
|
[8] |
Tsujii K, Takahashi M, Fujita Y, et al. Extraction of accommodation evaluation by foreign tourists with text mining[J]. International Journal of Trade, Economics and Finance, 2014,5(2):130-135.
|
[9] |
Yen T F. Understanding tourists' intention from self-image congruity:An empirical study from B&B in Kenting[J]. Leisure Industry Research, 2013,11(3):1-14.
|
[10] |
刘沛林.新型城镇化建设中"留住乡愁"的理论与实践探索[J].地理研究,2015,34(7):1205-1212.[Liu Peilin. The theory and practice exploration of ‘remembering nostalgia’ in the construction of new urbanization[J]. Geographical Research, 2015,34(7):1205-1212.]
|
[11] |
张圆刚,余向洋,程静静,等.基于TPB和TSR模型构建的乡村旅游者行为意向研究[J].地理研究,2017,36(9):1725-1741.[Zhang Yuangang, Yu Xiangyang, Cheng Jingjing, et al. Recreational behavior and intention of tourists to rural scenic spots based on TPB and TSR Models[J]. Geographical Research, 2017,36(9):1725-1741.]
|
[12] |
Tang T W. Competing through customer social capital:The proactive personality of bed and breakfast operators[J]. Asia Pacific Journal of Tourism Research, 2015,20(2):133-151.
|
[13] |
Jeon M M, Lee S, Jeong M. E-social influence and customers' behavioral intentions on a bed and breakfast website[J]. Journal of Hospitality Marketing and Management, 2018,27(3):366-385.
|
[14] |
李燕琴,于文浩,柏雨帆.基于Airbnb网站评价信息的京台民宿对比研究[J].管理学报,2017,14(1):122-128.[Li Yanqin, Yu Wenhao, Bai Yufan. Comparative research on B&B of Beijing and Taipei based on ratings on the Airbnb website[J]. Chinese Journal of Management, 2017,14(1):122-128.]
|
[15] |
Prayag G, Hall C M, Wood H. I feel good! Perceptions and emotional responses of bed and breakfast providers in New Zealand toward trip advisor[J]. Journal of Hospitality Marketing and Management, 2018,27(1):1-20.
|
[16] |
Chen C M, Chen S H, Hongtau L. Interrelationships between physical environment quality, personal interaction quality, satisfaction and behavioural intentions in relation to customer loyalty:The case of Kinmen's bed and breakfast industry[J]. Asia Pacific Journal of Tourism Research, 2013,18(3):262-287.
|
[17] |
焦彦,徐虹,徐明.游客对商业性家庭企业的住宿体验:从建构主义真实性到存在主义真实性——以台湾民宿住客的优质体验为例[J].人文地理,2017,32(6):129-136.[Jiao Yan, Xu Hong, Xu Ming. Experience of tourist market in the commercial home enterprises:Form constructive authenticity to existential authenticity[J]. Human Geography, 2017,32(6):129-136.]
|
[18] |
李红波,张小林,吴启焰,等.发达地区乡村聚落空间重构的特征与机理研究:以苏南为例[J].自然资源学报,2015,30(4):591-603.[Li Hongbo, Zhang Xiaolin, Wu Qiyan, et al. Characteristics and mechanism of rural settlements spatial reconstruction in developed areas:A case study of southern Jiangsu[J]. Journal of Natural Resources, 2015,30(4):591-603.]
|
[19] |
Rasoolimanesh S M, Dahalan N, Jaafar M. Tourists' perceived value and satisfaction in a community-based homestay in the Lenggong Valley World Heritage Site[J]. Journal of Hospitality and Tourism Management, 2016,26(2):72-81.
|
[20] |
Agyeiwaah E, Akyeampong O, Amenumey E K. International tourists' motivations to choose homestay:Do their socio-demographics have any influence[J]. Tourism and Hospitality Research, 2014,13(1):16-26.
|
[21] |
Shen R, Miao L, Lehto X, et al. Work or/and Life? An exploratory study of respite experience of bed and breakfast innkeepers[J]. Journal of Hospitality and Tourism Research, 2018,42(1):142-165.
|
[22] |
Mura P. Perceptions of authenticity in a Malaysian homestay:A narrative analysis[J]. Tourism Management, 2015,51:225-233.
|
[23] |
琚胜利,陶卓民.南京市农家乐专业村的网络空间中心性[J].经济地理,2016,36(3):109-117.[Ju Shenli, Tao Zhuomin. The centrality of the agritainment village network space in Nanjing city[J]. Economic Geography, 2016,36(3):109-117.]
|
[24] |
Tuškej U, Golob U, Podnar K. The role of consumer-brand identification in building brand relationship[J]. Journal of Business Research, 2013,66(1):53-59.
|
[25] |
Zhou Z, Zhang Q, Su C, et al. How do brand communities generate brand relationship? Intermediate mechanisms[J]. Journal of Business Research, 2012,65(7):890-895.
|
[26] |
Kim A J, Ko E. Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand[J]. Journal of Business Research, 2012,65(10):1480-1486.
|
[27] |
Bergami M, Bagozzi R P. Self-categorization, affective commitment and group self-esteem as distinct aspects of social identity in the organization[J]. British Journal of Social Psychology, 2000,39(4):555-577.
|
[28] |
Ben-Shaul M, Reichel A. Motives, modes of participation, and loyalty intentions of Facebook tourism brand page consumers[J]. Journal of Travel Research, 2018,57(4):453-471.
|
[29] |
So K F, King C, Sparks B A, et al. The role of customer engagement in building consumer loyalty to tourism brands[J]. Journal of Travel Research, 2016,55(1):64-78.
|
[30] |
Algesheimer R, Dholakia U M, Herrmann A. The social influence of brand community:Evidence from European car clubs[J]. Journal of Marketing, 2005,69(3):19-34.
|
[31] |
Gartner W C, Ruzzier M K. Tourism destination brand equity dimensions:Renewal versus repeat marke[J]. Journal of Travel Research, 2011,50(5):471-481.
|
[32] |
Qu H, Lee H. Travelers' social identification and membership behaviors in online travel community[J]. Tourism Management, 2011, 32(6):1262-1270.
|
[33] |
Li X A. Loyalty regardless of brands? Examining three nonperformance effects on brand loyalty in a tourism context[J]. Journal of Travel Research, 2010,49(3):323-336.
|
[34] |
Yeh Y H, Choi S M. MINI-lovers, maxi-mouths:An investigation of antecedents to eWOM intention among brand community members[J]. Journal of Marketing Communications, 2011,17(3):145-162.
|
[35] |
Chaudhuri A, Holbrook M B. The chain of effects from brand trust and brand affect to brand performance:The role of brand loyalty[J]. Journal of Marketing, 2001,65(2):81-93.
|
[36] |
Albert N, Merunka D. The role of brand love in consumer-brand relationships[J]. Journal of Consumer Marketing, 2013,30(3):258-266.
|
[37] |
Kang J, Tang L, Lee J Y, et al. Understanding customer behavior in name-brand Korean coffee shops:The role of self-congruity and functional congruity[J]. International Journal of Hospitality Management, 2012,31(3):809-818.
|
[38] |
Kang J, Tang L, Fiore A M. Enhancing consumer-brand relationships on restaurant Facebook fan pages:Maximizing consumer benefits and increasing active participation[J]. International Journal of Hospitality Management, 2014,36(1):145-155.
|
[39] |
Shaari H, Salleh S M, Hussin Z. Relationship between brand knowledge and brand rewards, and employees' brand citizenship behavior:The mediating roles of brand commitment[J]. International Journal of Business and Society, 2012,13(3):335-354.
|
[40] |
Fakeye P C, Crompton J L. Image differences between prospective, first-time and repeat visitors to the Lower Rio Grande Valley[J]. Journal of Travel Research, 1991,30(2):10-16.
|
[41] |
Fielding K, McDonald R, Louis W. Theory of planned behavior, identity and intentions to engage in environmental activism[J]. Journal of Environmental Psychology, 2008(28):318-326.
|
[42] |
Cai L A. Cooperative branding for rural destinations[J]. Annals of Tourism Research, 2002,29(3):720-742.
|
[43] |
Choo H S, Park S Y, Petrick J F. The influence of the resident's identification with a tourism destination brand on their behavior[J]. Journal of Hospitality Marketing and Management, 2011,20(2):198-216.
|
[44] |
Shen C C, Liu D J. Correlation between the homestay experience and brand equity:Using the Yuehetang Rural Residence as a case study[J]. Journal of Hospitality and Tourism Technology, 2015,6(1):59-72.
|
[45] |
Nunkoo R, Ramkissoon H, Gursoy D. Use of structural equation modeling in tourism research:Past, present, and future[J]. Journal of Travel Research, 2013,52(6):759-771.
|
[46] |
Costello A B, Osborne J W. Best practices in exploratory factor analysis:Four recommendations for getting the most from your analysis[J]. Practical Assessment Research and Evaluation, 2005,10(7):1-9.
|
[47] |
Podsakoff P M, Mackenzie S B, Lee J Y, et al. Common method biases in behavioral research:A critical review of the literature and recommended remedies[J]. Journal of Applied Psychology, 2003,88(5):879-903.
|
[48] |
Anderson J C, Gerbing D W. Structural equation modeling in practice:A review and recommended two-step approach[J]. Psychological Bulletin, 1988,103(3):411-423.
|
[49] |
Fornell C, Larcker D F. Evaluating structural equation models with unobservable variables and measurement errors[J]. Journal of Marketing Research, 1981,18(1):39-50.
|
[50] |
Kline R B. Principles and Practice of Structural Equation Modeling[M]. New York:Guiford Press, 1998:105-109.
|
[51] |
Taylor A B, MacKinnon D P, Tein J Y. Tests of the three-path mediated effect[J]. Organizational Research Methods, 2008,11(2):241-269.
|
[52] |
Hayes A F. Beyond baron and kenny:Statistical mediation analysis in the new millennium[J]. Communication Monographs, 2009,76(4):408-420.
|
[53] |
Preacher K J, Hayes A F. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models[J]. Behavior Research Methods, 2008,40(3):879-891.
|
|
|
|