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人文地理  2008, Vol. 23 Issue (1): 98-101,97    DOI: 10.13959/j.issn.1003-2398.2008.01.020
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旅游地感知场的形成机理及管理对策探讨
薛会娟
浙江大学 管理学院, 杭州 310005
AN ANALYSIS OF FORMING MODE TO PERCEPTION SPACE OF TOURISM DESTINATIONS AND RELATED MANAGEMENT
XUE Hui-juans
School of Management, Zhejiang University, Hangzhou 310005, China

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摘要 衡量和探讨了不同旅游者对旅游地的感知、探讨了旅游感知场的形成机理。研究在旅游地感知场的内容及影响因素分析的基础上,将旅游者对旅游地的感知场划分为本底感知场、决策感知场、实地感知场和复合感知场四个阶段,并阐述四个阶段之间的互动关系,研究旅游地感知场形成的内在规律。指出旅游地管理者必须把握这一规律,实施事前、事中和事后的全程管理。
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关键词 旅游地感知场本底感知场决策感知场实地感知场复合感知场    
Abstract:This paper measures the different perception of different tourists and analyzes the forming models of perception space on tourism destinations. The paper devides perception space on tourism destinations into four phrases including Organic Perception, Decision Perception, Spot Perception and Ultimate Perception, then it analyzes their impacts on each other through analysis on their contents and influence factors. Organic Perception is formed before the decision of traveling based on the accelerated information.It is ambiguous, but the most reliable of all the phrases. Decision Perception is formed when people start gathering related information and have the motivation to go to certain tourism destination.It is more clear than the former perception,though both of them are formed before tourists going to the destinations and are depended more on the subjective decision than objective decision.Spot Perception is formed by enjoying sight of the destinations when tourists arrived at the deatinations. In this phrase,the tourists will compare the perception before they arrive and make it more clear. Ultimate Perception is the ultimate identity of the tourism destinations. In this phrase, the tourists will integrate and refine the perception and acquire the abstract and general perception, which will leave in the tourists' mind.These four phrases complete perception system.The potential tourists just have the perception of the two former perceptions or even just the first phrase. There are lots of factors affecting the formation of Perception Space, Such as the individual characters including former experience, income and preference,the destination characters including tourism product type and related service.These two characters will interact with each other and have an influence on the formation of the perception. The space can enlarge,narrow or be fixed.The manager of the tourism destinations must master the formation rule of it and implement the process management in tourism destinations.The related managements are as follows:
1)The tourism destinations must have a special theme. It is helpful for the tourist to identify the destination and deepen their image of it while enlarging the perception space.What is more, it is important to keep the identical image in all the phrases. 2)The tourism destinations must strengthen the information management, because it affects the decision to go to the destinations strongly. 3)The Tourism destinations must keep the authentic propaganda. If there is a big gap between the propaganda and the reality,the perception space will narrow quickly. 4)The tourism destinations must implement spot management.Any problem must be resolved in time to remedy the perception. The continuous and harmonious image can strengthen the perception. 5)The tracking service can influence the the tourist behavior after they leave the destinations.The tourism destinations should keep the relation to the tourists.
Key wordsperception on tourism destinations    organic perception    decision perception    spot perception    ultimate perception   
收稿日期: 2006-11-25     
作者简介: 薛会娟(1981-),女,山东淄博人,浙江大学管理学院博士研究生,研究方向为旅游规划和人力资源管理。
引用本文:   
薛会娟. 旅游地感知场的形成机理及管理对策探讨[J]. 人文地理, 2008, 23(1): 98-101,97. XUE Hui-juans. AN ANALYSIS OF FORMING MODE TO PERCEPTION SPACE OF TOURISM DESTINATIONS AND RELATED MANAGEMENT. HUMAN GEOGRAPHY, 2008, 23(1): 98-101,97.
链接本文:  
http://rwdl.xisu.edu.cn/CN/10.13959/j.issn.1003-2398.2008.01.020      或     http://rwdl.xisu.edu.cn/CN/Y2008/V23/I1/98
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